Jarrett Marshall

Hardworking and reliable customer service professional with experience in retail, telemarketing, and fundraising, with strong communication skills, a team-oriented mindset, and a proven ability to thrive in fast-paced environments

Key Holder at WellWise Home Health and wellness (2025-11 – Present)

• Re-Organized the stock room while coming up with an easy and helpful organizational system. Maintained operational efficiency in a high traffic environment by managing inventory inquiries and ensuring accurate documentation.
• Addressed customer inquiries regarding order status, product availability, and located alternative solutions, while initiating outbound calls to confirm order readiness for pickup.
• Completed assembly and proper adjustment of mobility aids such as walkers, ensuring full compliance with manufacturer guidelines and safety regulations for optimal functionality.
• Guided customers through the selection process for specialized socks, detailing material compositions and functional advantages to meet individual requirements.
• Assisted customers in selecting appropriate orthopedic braces, including specialized carpal tunnel supports, through condition evaluation and comprehensive product benefit explanations.
• Resolved complex customer ostomy care inquiries by providing detailed product information and empathetic guidance, ensuring patient comfort and adherence to care plans.

Seasonal Associate at Home Depot (2025-04 – 2025-07)

• Assisted customers with inquiries and purchases, promoting satisfaction and loyalty.
• Executed inventory tasks and safe handling of materials, supporting store compliance and efficiency.
• Guided 20–30 customers per shift to appropriate soil and compost sections using detailed product knowledge; regularly assisted with lifting and loading purchases into vehicles.
• Restocked and maintained seasonal displays helping reduce customer complaints and improve in-store product access during peak shopping periods.

Telemarket Sales at StratCom (2024-10 – 2025-01)

• Executed 80–100 calls per shift using targeted scripts, consistently meeting or exceeding daily donor acquisition goals.
• Applied active listening and empathy to build rapport, leading to a 20% increase in donor engagement and conversion.
• Customized and adapted call scripts in real-time based on donor feedback.
• Handled objections professionally and converted 1 in 5 hesitant prospects into recurring donors using tailored persuasion strategies.

Contract Fundraiser at Self Employed (2023-06 – 2024-10)

• Engaged in fundraising efforts on behalf of prominent organizations such as Plan Canada, SickKids, and UNICEF.
• Conducted prospecting through cold calling and door-to-door canvassing to identify and cultivate potential donors.
• Utilized tailored sales approaches to strengthen donor relationships and enhance engagement.
• Addressed and resolved donor inquiries by thoroughly analyzing interactions and applying strategic problem-solving techniques to optimize communication and outcomes.

Law Clerk – Algonquin College (2027)