Bilingual Travel Counselor - American Express GBT
(2025-07)
- Delivered compliant corporate travel support, ensuring data accuracy and efficient service delivery.
Bilingual Premium Support Specialist - Cynet Systems (Airbnb Contract)
(2025-10 - 2026-03)
- Provided high-touch bilingual support through inbound channels.
- Troubleshot platform, account, and payment-related issues, translating technical concepts into clear guidance. Maintained professionalism and composure while resolving complex customer concerns.
Bilingual Travel Counselor - Spectra Force (American Express GBT Contract)
(2025-07 - 2025-10)
- Delivered compliant corporate travel support, ensuring data accuracy and efficient service delivery.
Bilingual Operations Manager - ISB Global Services - Calgary, AB
(2024-07 - 2025-04)
- Led compliance-driven operations, process optimization, and quality assurance in a regulated environment.
Bilingual Senior Corporate Travel Consultant (Remote) - BCD Travel
(2019-10 - 2023-04)
- Delivered consultative support to corporate clients, ensuring accurate execution of service requests.
- Maintained complex traveler profiles and data accuracy across multiple systems supporting billing and reporting. Acted as an escalation point for high-impact client and policy-related issues.
Operations Supervisor - BCD Travel - Calgary, AB
(2023-04 - 2024-07)
- Supervised regulated operations teams, driving compliance, process improvement, and service quality.
Bilingual Senior Corporate Travel Consultant (Remote) - HRG
(2019-04 - 2019-10)
- Supported Government of Canada clients by managing complex business travel reservations.
- Ensured accuracy of traveler profiles, documentation, and compliance with government travel regulations. Served as a trusted advisor on policy interpretation and service execution.
Sr. Corporate Support Travel Agent (Remote) - Sykes – Egencia
(2018-04 - 2019-04)
- Delivered customized, high-touch support to corporate travel clients, including resolution of escalated service issues. Managed multiple client inquiries simultaneously using enterprise SaaS platforms.
- Ensured data accuracy and compliance across traveler profiles and booking systems.
General Reservations Customer Service Representative - Air Canada
(2016-10 - 2018-02)
- Handled inbound calls, assisting customers with flight bookings, fares, and special offers.
- Used Air Canada's reservation system to create and modify bookings.
Team Lead (Remote) - Apple
(2014-12 - 2015-06)
- Led virtual teams with responsibility for quality assurance and performance compliance.
Clinical Coordinator (Contract – On Site) - Randstad Pharmaceuticals – Novartis
(2012-02 - 2013-08)
- Managed confidential patient and clinical records in compliance with federal healthcare regulations. Ensured documentation accuracy, data integrity, and audit readiness in a highly regulated environment. Coordinated cross-functional stakeholders to support operational continuity and compliance.
Channel Care / Helpdesk / SMB Support - Telus Mobility – Canada
(2001-10 - 2011-06)
- Supported corporate and SMB accounts, validating documentation and ensuring compliance with service policies and contractual requirements.
- Conducted internal investigations into account discrepancies, billing anomalies, and data integrity issues. Maintained accurate records supporting payroll-adjacent billing, reporting, and audit requirements.
