Ashley Martin
Healthcare administration professional with over 15 years of experience in operations management, patient care, and team leadership
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About
Healthcare administration professional with over 15 years of experience in operations management, patient care, and team leadership. Expertise in fraud detection, medical billing, and compliance, ensuring efficient healthcare delivery while maintaining confidentiality. Currently pursuing a Bachelor of Science in Healthcare Administration to further advance in healthcare operations.
Experience
Universal Fraud Specialist - FISERV
(2026-06)
Analyze fraud alerts, account activity, and transaction details to identify potential fraudulent activity, enhancing overall fraud detection efforts.
- Investigate suspicious transactions while following company policies, procedures, and compliance requirements.
- Apply critical thinking and decision-making skills to assess risk and determine appropriate resolutions.
- Document investigation findings, customer interactions, and case information accurately in internal systems, ensuring reliable data for ongoing fraud analysis.
- Communicate professionally with customers regarding account verification, transaction concerns, and fraud-related inquiries.
- Protect confidential customer information while maintaining strict privacy and security standards.
- Manage multiple cases in a fast-paced environment while meeting quality and productivity expectations.
- Collaborate with internal teams to resolve customer concerns and strengthen fraud prevention strategies, contributing to a more secure customer experience.
Resident Assistant (RA) - HEARTHSIDE BARTLETT - Bartlett, TN
(2026-04)
- Coordinated resident activities and led engagement programs that enriched quality of life.
- Facilitated daily activities and addressed resident needs, ensuring accurate documentation and effective communication with care teams.
- Delivered compassionate support to residents, enhancing safety, dignity, and independence.
- Communicated effectively with residents, families, and healthcare professionals.
- Maintained accurate records and followed HIPAA and facility confidentiality standards.
Salon Manager - GREAT CLIPS
(2020-05 - 2026-03)
- Managed daily salon operations including scheduling, staffing, inventory, cash handling, and customer service.
- Led, trained, and supported a team of stylists while maintaining company standards and performance goals.
- Coordinated employee schedules and workflow in a high-volume service environment to optimize service delivery.
- Resolved customer concerns to enhance satisfaction and improve retention rates.
- Assisted with hiring, onboarding, and training new employees.
- Monitored productivity and sales performance against operational goals to drive team accountability.
- Maintained accurate records, reports, and administrative documentation.
- Ensured compliance with safety standards, company policies, and state regulations.
Certified Nursing Assistant (CNA) - THE FARMS AT BAILEY STATION - Collierville, TN
(2024-01 - 2025-01)
- Delivered direct patient care while ensuring safety, dignity, and confidentiality.
- Supported mobility, personal care, nutrition, and activities of daily living to enhance patient comfort and independence.
- Collaborated with nurses and healthcare teams to support individualized care plans.
- Recorded patient care, changes in condition, and daily activities to maintain accurate health records.
- Followed HIPAA, infection control, and patient safety protocols.
Certified Nursing Assistant (CNA) - COMFORT KEEPERS - Memphis, TN
(2024-01 - 2025-01)
- Delivered personal care assistance in hygiene, mobility support, and daily living activities to promote patient independence and dignity.
- Provided support to patients in daily activities to enhance their comfort and well-being with compassionate and dependable care.
- Maintained accurate documentation of patient care and condition.
- Followed safety, infection control, and HIPAA requirements.
Certified Nursing Assistant (CNA) - MEMPHIS JEWISH HOME AND REHAB CENTER - Cordova, TN
(2018-01 - 2020-01)
- Supported residents with personal care, mobility, nutrition, and daily activities to enhance their well-being.
- Collaborated with nursing staff to deliver effective resident care during daily routines with resident care needs.
- Fostered a safe and supportive environment for residents, contributing to their comfort and security.
- Documented patient information and maintained confidentiality.
Certified Nursing Assistant - ALL TN CAREGIVERS - Memphis, TN
(2013-01 - 2018-01)
- Delivered compassionate care and support for activities of daily living to enhance patient comfort and well-being.
- Recorded patient conditions and communicated significant changes to healthcare teams to ensure continuity of care.
- Facilitated safe transfers and mobility for patients, prioritizing safety and comfort during each interaction.
- Followed infection control procedures and patient care standards.
Hair Stylist - HAIR CUTTERY - Fredericksburg, VA
(2011-01 - 2013-01)
- Delivered personalized services, strengthening client relationships and enhancing satisfaction.
- Coordinated scheduling, consultations, payments, and product recommendations to streamline client experience.
- Kept precise records in a professional environment, ensuring compliance and service quality.
Retail Sales Associate - MCCS QUANTICO - Quantico, VA
(2010-01 - 2011-01)
- Provided exceptional customer service, addressing and resolving customer concerns effectively.
- Executed accurate transaction processing while ensuring precise inventory record maintenance.
- Facilitated training for new employees and supported efficient daily operations.
Front Desk Receptionist / Administrative Assistant - ANOINTED HANDS HAIR SALON - Fredericksburg, VA
(2007-01 - 2009-01)
- Delivered professional customer service in high-volume environment, addressing inquiries and resolving issues promptly.
- Managed appointment scheduling and customer inquiries, ensuring smooth front office operations.
- Processed customer payments and maintained accurate records, inventory, and administrative tasks at front desk.
- Ensured compliance with safety standards, company policies, and state regulations.
Education
Bachelor of Science - Healthcare Administration - Southern New Hampshire University (2026-07)
Associate of Science - Medical Billing and Coding - Ultimate Medical Academy (2025-07)
High School Diploma / GED - Riverbend (2009-06)
