Carrie Thoms

Results-oriented professional with supervisory and administrative experience. Excellent customer relations aptitude and strong relationship-building skills. Expertise in program management and staff retention. Proven track record in organizational, problem-solving, and conflict management. Recognized for effective team collaboration and flexibility in dynamic environments. Proficient in conflict resolution and empathetic communication.

Family Support Specialist - Brian Klein/Or Agassi/ Clayton Bain - Phoenix, AZ

(2016-05)

• Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
• Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
• Facilitated communication between family members regarding important updates or decisions related to the house manager role.
• Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
• Streamlined communication among staff for optimal productivity and coordination of tasks.
• Streamlined communication within household, introducing efficient internal messaging system.
• Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.

Center Director - The Growing Place/A New Leaf/The Salvation Army - Scottsdale/Peoria/Phoenix, AZ

(2010-05 - 2016-05)

• Optimized enrollment processes to attract diverse student populations and meet target numbers consistently.
• Recruited and developed solid team of professionals to care for up to 50 children each day.
• Developed and implemented emergency response plans for disasters, security issues and injuries.
• Maximized grant funding opportunities by researching potential sources diligently and submitting well-crafted proposals, securing crucial financial support for center programs.
• Trained new employees on proper protocols and customer service standards.
• Trained and implemented training on how to work with "At Risk" populations.
• Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
• Managed crisis situations effectively, minimizing disruption to learning environment and ensuring student safety.
• Fostered caring and safe environment for children and parents.
• Implemented data-driven decision making to improve overall center performance in key areas.
• Implemented technology solutions to modernize administrative tasks and improve communication with parents.
• Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
• Developed and executed strategic plans to increase center enrollment, significantly expanding program participation.
• Managed center budget for optimal resource allocation and financial stability.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

House Manager - Marcus House Children's Shelter - Phoenix, United States

(1995-08 - 2006-03)

• Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
• Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
• Developed and implemented strategies to reduce and prevent family conflict.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Assisted residents with daily hygiene and living tasks.
• Managed all intake and discharge paperwork and procedures for residents.
• Communicated with delegating Pediatricians to coordinate and complete medical services.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Worked closely with CPS, ADHS, Police Departments, Hospitals and Guardian Litem.
• Cared for over 100 abused and neglected children.

High School Diploma - Maricopa Community Colleges - Phoenix College (1990-05)