Sasha Fuller

Results-driven hospitality professional with extensive experience in hotel operations, front office leadership, guest services, sales, and event management. Proven track record of leading teams, improving guest satisfaction, managing revenue-generating operations, and building strong client relationships. Multilingual and highly skilled in hotel systems, customer service, and operational excellence.

Front Office Manager - SpringHill Suites & Residence Inn by Marriott Convention Center

(2026-03)

• Lead daily front office operations for dual-branded Marriott properties.
• Supervise, train, and develop front desk associates while ensuring exceptional guest service.
• Manage guest satisfaction initiatives, resolve escalated concerns, and maintain brand standards.
• Coordinate with housekeeping, maintenance, and sales teams to maximize operational efficiency.
• Monitor occupancy, revenue opportunities, and front office performance metrics.

Sales & Catering Manager - Crowne Plaza Houston Medical Center – Galleria

(2024-12 - 2026-01)

Generated and managed catering sales, coordinated event logistics, negotiated contracts, and maintained strong client relationships.

Sales Service Manager - Hilton Houston Plaza Medical Center

(2023-12 - 2024-12)

Managed group room blocks, client communications, BEOs, rooming lists, event coordination, and revenue-related functions.

Director of Front Office - The Charter Seattle by Hilton – Curio Collection

(2023-01 - 2023-11)

Recruit Police Officer - Bothell Police Department

(2022-05 - 2022-12)

Guest Relations Manager - Hotel Interurban

(2022-02 - 2022-05)

Director of Rooms - Seattle Airport Marriott

(2017-09 - 2022-01)

Front Desk Agent - Residence Inn by Marriott University District

(2017-03 - 2017-09)

Property Manager - Condominium Residential Miguel Salazar

(2010-02 - 2014-09)

Business Administration - Leadership and Management - Federal University of Rio de Janeiro (2006 - 2010)