Tyrone Lee

Operations Manager with 15+ years of experience leading ramp operations and frontline teams in high-volume airport environments. Skilled in employee relations, onboarding, conflict resolution, and compliance with safety and operational standards. Experienced in delivering training, coaching team performance, and improving workflows. Strong communicator with a hands-on leadership style, focused on building efficient, dependable teams that meet business goals and deliver consistent results.

operations service manager - Delta air lines - boston

(2023-07 - 2025-08)

Oversaw day-to-day ramp operations in one of Delta's busiest hubs, leading a team of 450+ below-wing employees. Responsible for safe and timely aircraft turns, staffing, performance management, and shift execution. Worked closely with station leadership to drive operational performance, improve efficiency, and uphold compliance with all FAA, TSA, and Delta standards. Led daily briefings, audited safety procedures, and coordinated cross-departmental response during irregular operations.

• Promoted 37+ agents into leadership roles through targeted development and coaching
• Built and fully staffed operational teams within 8 months to meet scaling demands
• Recovered underperforming baggage operation and exceeded KPI targets for 6+ months
• Launched a local DE&I campaign, improving team morale and engagement in a diverse workforce
• Reduced safety write-ups and delay incidents by reinforcing procedural accountability and conducting real-time shift audits

Ground Safety Advocate - Delta air lines - NYC

(2019-03 - 2023-06)

Served as a frontline safety leader and peer advocate across ramp operations in a high-volume airport environment. Conducted safety walks, reinforced compliance with FAA and Delta procedures, and supported operational safety through coaching and engagement. Partnered with leadership to identify at-risk trends, drive a safety-first culture, and lead shift-level safety discussions. Acted as a go-to resource for teammates on PPE use, safe pushbacks, and equipment handling.

Conduct

Corporate audits throughout the Delta System, including international stations. Implementation for wireless headset in the system. Conduct SRA (safety risk assessments) and SMS (safety management system). Reporting to the manager Director of safety, security and compliance.

• Conducted daily audits and safety observations that helped reduce GSE-related incidents by 30% over 12 months
• Played a key role in incident investigations by gathering statements and identifying root causes, leading to corrective action
• Facilitated safety stand-ups and peer-to-peer coaching sessions that increased team hazard reporting and awareness
• Supported the rollout of new safety procedures during IROP conditions, ensuring proper compliance across all workgroups
• Recognized as a trusted leader among peers, regularly consulted by supervisors during shift risk assessments and planning

AIRPORT CUSTOMER SERVICE AGENT - Delta air lines - NEW YORK

(2010-06 - 2019-03)

Supported below-wing operations including aircraft marshaling, baggage handling, cargo loading, and ground equipment coordination in one of Delta's busiest hubs. Maintained strict adherence to safety protocols while ensuring timely turns and quality service. Worked collaboratively with cross-functional teams including tower ops, gate agents, and flight crews. Provided mentorship to new hires and set the tone for a safe and efficient ramp environment.

• Consistently recognized for safe aircraft turns and reliable operational support
• Trained dozens of new ramp agents, focusing on SOPs, ground safety, and team communication
• Selected to assist with high-profile charters and VIP aircraft servicing
• Participated in irregular operations response, ensuring continuity and clear communication across departments
• Took initiative to flag and correct safety risks, contributing to a culture of accountability and prevention