Escalations in Manila, Philippines

Explore 18 escalations professionals in Manila

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18people found for Escalations in Manila

In Manila

Dhares Hermoso

Talent

Assistant Property Manager

Manila

Property ManagementCustomer ServiceTenant Relations+34

or resolve issues • Handled outbound calls to follow up with clients and customers • Performed troubleshooting or submit escalation

Lucie Weketia

Talent

French Bilingual customer Expert

Quezon City, Eastern Manila District

Resolve customer issues and complaints effectively and efficientlyEscalating complex issues: Identifying issues that

Jess Christopher Calvo

Talent

Operations Manager

Manila

Operations ManagementSLAKPI+12

to managed high-level customer escalations management • Spearheaded a 'Fast-Track' training initiative to spearheading a

Neil Patrick Pastrana

Talent

Senior Customer support representative

Quezon City, Eastern Manila District₱500/hour

Hire their servicesescalations specialistdispute resolutiontechnical troubleshooting+2

Customer Service & Escalations Specialist with 7+ years of experience supporting global brands including Uber Carshare

Jenny Jhon Sumulong

Talent

GoHighLevel Specialist

Pasig City, Eastern Manila District$7/hour

Hire their servicessocial media managersales consultantautomation specialist+2

customers with general concerns, billing, troubleshooting, activations, and sales pitches for phones and insuranceDe-escalated

Rosaifah Lomangco

Talent

Operations & Compliance Specialist

Makati

Microsoft Office SuiteGoogle WorkspaceAdministrative Support & Documentation+5

. • Delivered accurate account status updates and improved transparency, reducing escalations and strengthening customer

Jeffrey Perpuse

Talent

Fraud Analyst

Mandaluyong City

AdaptabilityDetailed-orientedCustomer Service+11

Resolved account restrictions by processing immediate card blocks, reactivations, temporary unlocks, or escalating the issue

Danika Aquino

Talent

Data Mining Specialist

Pasig City

Mail MergePersonalized OutreachCalendar Management+15

guidelines and technical specifications • Monitored community engagement by filtering frequently asked questions (FAQs) and escalating

James Kyle De Leon

Talent

Lead Network Operations Engineer

Mandaluyong City, Eastern Manila District

Accessible as an escalation point for operational support issues, ensuring optimal network infrastructure performance.

Sheene Lim

Talent

Netsuite Consultant/Accounts Payable Specialist

Caloocan City, Northern Manila District

items during invoice matchingImplement corrective actions based on the resolution provided on invoiceprocessing of Escalated

Marie Shayne Ballinan

Talent

Senior Software Quality Assurance Analyst

Manila

MANUAL Software Application TestingTest case/script creationTraceable Matrix creation+12

. • Escalates bug to QA Lead and Application Developer • Re-test fixed defects and verifies defects for closure • Keeps track

Joan Basuel

Talent

General and Vascular Sonographer

Manila, Capital District0

Handles and resolves complaints received and escalates these to the immediate superioras necessary.3.

Aaron Nicole Sumulong

Talent

Finance and Investment Professional

Pasig City, Eastern Manila District

Pre-matching of instructions and chasing counterpartso Interact and supporting the trading desk o Handling first level escalations

Mark Llagas

Talent

Virtual Assistant | Executive Assistant

Manila, Capital District₱1,800/hour

Hire their services

• Responsible for escalating to a higher authority when resources were depleted.

Norman Sorrel

Talent

OPERATION HEAD/Project Manager

Pasay, Southern Manila District

and keep tracking these problems during the whole resolving processSPOC for Product and other related teams to escalate

Nathaniel Figueroa

Talent

Software Quality Assurance Analyst

Quezon City, Eastern Manila District

Communicated and escalated issues to leads or clients as necessary to ensure timely problem resolution.

Michael Tuangco

Talent

RF Engineer

Caloocan City, Northern Manila District0

Reporting to the superior and escalate any requirement to complete the drawing for submission to customer.

Rabi Verzosa

Talent

CS Operations Supervisor

Caloocan City, Northern Manila District$6/hour

Hire their services

Handling escalated calls and resolving customer issues.

In nearby locations

Caloocan City3 Quezon City3 Taguig3

Near Manila

Gerwill Ace Zarate

Talent

Operations Support Assistant | Virtual Executive Assistant

City of Muntinlupa

CRM SystemsEMR SystemsATS Systems+20

processing high-volume electronic and telephone requests, maintaining detailed records and timely reports, and resolving escalations

Dangla, Rhaiza V.

Talent

Instructional Designer

Taguig

Management SkillsTechnology ProficiencyCritical Thinking+9

issues. • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated

Marlyn Empuerto

Talent

Facilities Coordinator

Bulacan

Integrated Facilities Management (IFM)Vendor & Contractor ManagementPreventive & Corrective Maintenance+5

. • Ensures implementation of regular site inspections, audits, and incident escalation to uphold safety, cleanliness, and

John Leo Fontanilla

Talent

👉 AI Data Quality Analyst

Cabuyao

Attention to DetailCoaching & MentoringCustomer Service & Escalation Handling+25

for 3 consecutive months • Acted as a product and process expert, assisting frontline agents with complex inquiries and escalations

Jay Tongson

Talent

Jay Tongson

Taguig

Fraud Detection & InvestigationSuspicious Transaction MonitoringFraud Pattern & Trend Analysis+11

. • Conducted shift briefings, calibration sessions, and escalation management for complex investigations, ensuring consistent

Jim Camano

Talent

IT Service Desk

Cainta

Technical SupportCustomer ServiceHardware Troubleshooting+15

unresolved issues to Level 2 or appropriate support teams following established escalation procedures. • Assist users with

Nobel Torbeso

Talent

IT Specialist

Taguig

Computer Hardware & Software FundamentalsWindows OS InstallationPrinter Installation & Basic Troubleshooting+11

• Documented technical issues, resolutions, and service reports • Coordinated technical teams for parts replacement and escalation

Mark Angelo Marquez

Talent

Customer Service Chat/Email Support for more than 6 years.

Morong

Customer Service & Client SupportChat, Email & Phone SupportInbox Management+11

. • Handled complaints, escalations, and order tracking requests. • Coordinated with stakeholders to resolve delivery issues

Cristopher Bryan Faustino

Talent

IT Service Desk

Las Piñas, Southern Manila District0

• Producing statistics and management reports• Resolve escalated support calls from within Service Desk